White Unicorn Books
 

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214 948 1835


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Frequently Asked Questions

 

 
  1. Do I have to open an account to purchase something?
    No, definately not. You can Contact Us via e-mail, call or fax us [remember we are on US Central Time] at 214 948 1835.  If you fax, please include your e-mail address or phone number.

  2. What happens about your 10% discount for repeat customers if I call or fax?
    The same thing as ordering on site. Just mention (write on the fax) the repeat customer code sent to you and you will receive the 10%. We try to remember repeat customers, so you might not really have to give the code, but please don't count on it. It seems I'm getting more forgetful every - now what was that word - oh yes SECOND.

  3. What happens if I don't like the book?
    We try to be fair, but please don't blame us if the book is no good, blame the author :-) Seriously though, we offer a money back guarantee on any book we sell. If the "fault" is yours, for example your friend bought you a copy as a susprise and you didn't know it, we may ask you to pay the actual money we are out (shipping and packaging material). For complete details please see our Store Policies.

  4. Why was I charged $3.00 for mailing a when the postage was only $2.35.
    Our shipping charge includes not only postage but the shipping material - on the order of 50 cents for a paperback. The remaining money pays for the times we lose money - if the book had been a little heavier, postage could have been $2.71 and we would have lost money after paying for the packing material. We win a few, lose a few. On balance it tends to come out that we pay for our actual costs without charging for the person that does the packing. Remember also that Delivery Confirmation is included for books shipped to a USA address and the customer gets a copy of the tracking number by e-mail. [Please note that examples may be from some time back and the numbers may have changed and probably up since I've never know USPS to lower prices]

  5. Just what are your shipping and handling charges?
    Exact S&H is sometimes difficult to say without the particular items to weigh and an exact address. However, as a general statement we will say that you will be charged no more than the cost of shipping plus possibly as much as one or two dollars for shipping materials. After looking at the following table, you might also want to see our Store Policies

    Our shipping matrix gives average costs. The following table is current as of Jan 27, 2013:

     

     Destination

     

     Delivery Time

     

     1st Item

     

     Each Add'l Item


    US-Normal


    5 to 21 Business Days

     

    $4.00(1)

     

    $1.75

     

    US-Priority Class

     

    3 to 5 Business Days

     

    $12.50

     

    $12.50

     

    Canada-Normal

     

    4 to 10 Business Days

     

    $20.00

     

    $20.00

     

    International-Normal

     

    4 to 10 Business Days

     

    $25.00

     

    $25.00

    (1)Lighter books (some paperbacks) may be less. Note: The averages charges come up when using our Check Out but you will only be charged as appropriate.

    Stated S&H is for the standard 2 lb ( 0.91 Kg) book. We may ask for additional S&H for overweight/oversize books and we will reduce rates when we can. For example, if, for US Priority, the well padded book could fit in a flat rate envelope, the price would be reduced.

    Express mail is availably on a book by book basis, please contact us.

    International S&H may incur additional costs if the "well padded" book will not fit in a Flat Rate Priority envelope. Occasionally the price will reduced if we can send the item First Class International.  Please note that International postage cost rise tremendously if an item does not fit in a flar rate envelope.

    If you use the Google Checkout we cannot change the amount.

    If you choose PayPal - let us invoice you so we can lower the shipping charges, if applicable.

    If you choose a credit card payment, we can lower the shipping charges before processing the card.

  6. How do you pack your books?
    Very carefully :-)
    For Hard Cover books
    and
    Some heavy Paperbacks/Trade Editions
    • Most books with Dust Jackets are covered with a protective sleeve before shipping to you.
    • Book is placed in a plastic bag that is sealed/taped to protect from moisture,
    • book and plastic bag are completely wrapped in bubble wrap,
    • this combination is placed in a sturdy cardboard box or, in the case of expedited shipping, may be placed in a Flat Rate envelope if it is well enough padded.
    • Peanuts (or bubble wrap) may be used as filler to prevent shifting during shipment,
    • Container is securely taped.

    For PaperBack books:
    • Book is placed in a plastic bag that is sealed/taped to protect from moisture,
    • book and plastic bag are placed in heavy duty large envelope with cardboard reinforcement.
    • Envelope is adequately taped for protection.

  7. How about some help on searching?
    Sure, a friend of mine at bookranch.com just happens to have written up something on that and I'll use his writeup.
    Title, Author, and Description are `AND` searches, meaning that only those records which contain ALL the words will be shown. Keyword is an `OR` search, meaning that all records that contain ANY of the words will be shown. The Keyword search looks in all the book record fields: Author, Title, Description, etc. Because of this, the Keyword search may return listings that don't seem to match your search criteria. When using the Keyword search, it is best to limit your search to just a few words (one or two is best).

    Basic search tips:
    • Less is more: for best results type only the author's last name, or only the main words in the title. To search by publisher or keyword, follow the same rule. For example, to find books on Old West Outlaws, type outlaws in the Keywords field. To find books on gold mining, type in gold.

    • Keyword hint: If nothing comes up in your Keyword search, try searching synonyms, related terms, or alternate spellings.

    • To browse by topic: Click on one of the Category links at left to view selections of our stock in that topic. The list at left is for our specialties, click on 'View Other Categories' to see a complete list of subject areas.

    • To find more items: Even if you have already browsed by category, a Keyword search will often bring up more items because each item has multiple Keywords but may only be sorted into one or two subcategories.

    • If you still aren't able to locate items that you think we might have, use either the EMail link or the 'Offline Search Service' form to let us know of your interests.

  8. What do all of those terms mean? What is Very Good and AEG?
    All of those and more are explained on our Book Glossary page. If you don't find something you are looking for, contact us and we'll try to answer your question and add it to the page.


    ???) WHAT? WHEN? WHERE? WHO? WHY?
    You can Contact Us via e-mail, call or fax us [remember we are on US Central Time] at 214 948 1835 [please include your e-mail address or phone number on a fax]. We will answer, even if it's "I don't know".


Here are some more places to look around our site:

  • Arkham House, Mycroft & Moran, and Fedogan & Bremer Books
    At the request of several of our customers, we started a page for the books of Arkham House and related publishers. We try hard to keep it up to date with news and a list of forthcoming books and a list of those books we have of these publishers - both new and used.

  • Author Web Sites/Fan Sites
    A list of Authors and their websites or fan sites. Unfortunately, I haven't kept up with the sites going out or changing although a recent check with a program showed no broken links. One can hope right?

  • Book Care and other book information
    About Books includes items on Book Care as well as a How to Identify First Editions. It will include links, reviews, and all kinds of other interesting (to us at least) tidbits as we add to it.

  • Book Condition Description
    We use certain "bookseller" terms when we describe our books. Generally, they tend to mean what you think they would mean. For example Fine means basically without faults. The exact meanings behind what we mean are given on this page. As mentioned on the page, book condition is sometimes a subjective "call" by the book seller. We try to be objective, but might (in your opinion) fail. If so, you can return the book for any reason.

  • Book Inventory Programs The question of which book inventory program to use was always coming up on some of the forums I visit so I though I would put down some thoughts here. It is evolving and will eventually try to cover many aspects of inventory management (in the sometime distant future). In the mean time, if you have something you would like to see, let me know.

  • Book Reviews
    A slowly growing list of books we've reviewed. We would be happy to have your comments and, if you like, your reviews (with, of course, credit to you if you wish).

  • Chrislands Book Stores
    Chrislands is the company which hosts our site. We are very happy with them as are their other customers. This page gives links to many of the other Chrisland stores.

  • General Links; Other Book Stores, SF&F References, Detective/Mystery References, etc.
    Well, that about says it all. This is sort of a catch all for links which don't specifically belong anywhere else. Right now (about 6:41 pm Central US time, Oct. 16 2005), there are four sections, Science Fiction & Fantasy, Mystery - Detective, Arts and Crafts, and Book Related Links.

  • Glenn Larsen's Guide to First Editions
    Copied from Books-Rare, the book collector's home Copyright © 1997 by Glenn Larsen. Sadly, the original is no longer available., but we have a copy of it here with some corrections and additions.

  • Glossary of Terms Used in Literature and the Book and Printing Trades
    This page grew out of a request from a customer about book terms, a bookman's glossary so to speak. Now I could have just pointed them to the IOBA Book Terminology but I though it would be nice [and make our site more attractive] if we had a page of our own. Well now we do - at least the start of one

  • Help for on-line book buyers
    We hope this page will help you have a more pleasant on-line book buying experience. It also lists a few other places to get books - If we don't have the book you are looking for, of course :-)

  • IOBA Book Stores
    The Independent Online Booksellers Association, is dedicated to promoting internet bookselling by, in part, "Maintaining and enforcing high ethical and professional standards for our member booksellers, including a Code Of Ethics." White Unicorn Books is a proud member of the IOBA and on this page we list some of the other IOBA stores.

  • Liaden Universe of Steve Miller & Sharon Lee
    This page is for our Steve Miller and Sharon Lee books. It is mainly books set in the Liaden Universe® and has a list of books in that series, including the Chapter Books, as well as a set of references and links to other sites for the two authors.

  • Previously Featured Books
    Featured Books is where we list the books which have been featured on our home page - we may have more about the book than is in the normal catalog listing, so we decided to just keep track of them here. For example, when we featured the Chronicles of Narnia we listed "both sequences". The order in which they were originally published and "the preferred sequence of CS Lewis".

    We also have some special pages for books which are special in some way. It may be that the book itself is special or that a customer asked for more images, so we put up a page for the book. In any case we have these single pages for a particular book:
    • Butters' Richmond Directory 1855
      An interesting directory for 1855.
    • Crystallizing Public Opinion
      Bernays is considered by many as the originator of modern public relations and has been called the "Father of Spin". He was named one of the 100 most influential Americans of the 20th century by Life magazine.
    • Oxford Lectern Bible The Oxford Lectern Bible is a massive edition of the English Bible designed by American typographer Bruce Rogers (1870-1957). It is considered by many to be Rogers' masterpiece, and is recognized along with the other great Bibles, including the Baskerville Bible and the Doves Press Bible.
    • The Principles Of Judicial Proof
      Normally we don't put up our used books as a Featured Book on the home page they don't last long enough to stay here since we generally only have a single copy) but this one is such an absolutely beautiful book I had to put it up. So, of course, I had to build a page for it.
    • Sleeping Beauty, a Special Collectors Edition with illustrations by Dulac
      A page devoted to a special book. The 1910 limited edition of Sir Author Quiller-Couch's The Sleeping Beauty and Other Fairy Tales, illustrated by Edmund Dulac.
    • The Religious System of China
      First published over quite a few years, the initial volume was published in 1892 and the final volume was printed in 1910, The Religious System of China is a monumental work by Jan J M de Groot that "is an attempt at depicting the Chinese Religion as it is really practiced by the nation, and at sketching on a broad scale its influence on Domestic and Social Life. It is the fruit of an intimate contact with the Chinese race for several years." The work also contains a detailed study of China's funerary stelae, and the mythical animals used to decorate them.
    • Slovenly Peter's Story Book
      A classic 'what happens to bad boys and girls' from the late 1800's.

  • Ramblings/Blog/Book Reviews and whatever
    This is really a series of pages consistings of almost anything. On these pages I've written about Medicard Part D, about searching for information on a book on Google and at the Library of Congress, reviewed several books, and talked about the IOBA. No telling what will show up there. I'm sure we'll duplicate information on the rest of the site, but a lot of it will be unique. Hope you find it of interest.

  • Repricing
    A short look at some of the reasons for (semi)automatically repricing your inventory including a few Perl code snippets.

  •  
  •   Setting Up an Internet Book Store
    An article I wrote for the IOBA. It presents a "first look" at some of the things one should think about in setting up an internet book store.


  • Transfer Homebase data to BookTrakker
    We use BookTrakker for maintaining and updating our main database of books we have listed here on our site. In talking to other BookTrakker users, they wanted to know how they could use someone to enter data which they could transfer to BookTrakker either in addition to or instead of using the network version of BookTrakker. Since we use both the network version and Homebase as "auxillary input systems", I though I would finally describe how we did the Homebase to BookTrakker part of it.






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